Refund policy

1. Return/Exchange 

  • Products that are eligible for return only in case of a Damage/Defective/Wrong Supply of products (Refer to point 2).
  • Due to shipping, customs and logistical issues, none of the international orders placed on our website are eligible for return/exchange. To further clarify, an international order is one that is delivered outside the territory of India.
  • The item being returned should have its original tags intact and should be unused, unworn and free from any stains and marks whatsoever.
  • An altered item/product is not eligible for a return request.
  • If the item in question has been bought from our sale section or has been discounted for any other reason, then it shall not be eligible for a return.

2. Damage/Defective/Wrong Supply of products

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email us at info@poonamdubeydesigns.com within 36 Hours of receiving the products. Your email should contain the order and other comprehensive details along with images of the defects/complaints of the product delivered to you.

Specifically -

  • Order number
  • Delivery address
  • Specify the reason for return and in case of a defective or incorrect product, kindly send us an image of the item.

A pick up of the defective product will be initiated from our end. On receiving back the product, our Quality Check team will verify the manufacturing defects, after that our Customer Care team will email or contact you for the necessary processes. Please ensure that the product you return is unused, unworn and the original tags are intact.

4. Refund may only be issued in the same form as was utilised for payment. Please note that we do not refund original or return shipping charges. 

We aim to process all refunds within 7 to 15 days of receiving back the product. If you have any questions about your return, feel free to reach out to our Customer Care team at info@poonamdubeydesigns.com.

5. All returns are subject to the discretion of Poonam Dubey Designs.

6. Incorrect / Incomplete Shipping address. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

7. Colors 

We have made every effort to display the colours of our products that appear on our website as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

8. Size Change Issue

Please refer to the size guide and individual garment measurements on the product pages before you make a purchase, and in case you are confused about your size or need any customisations, do write to us at info@poonamdubeydesigns.com or message us on +919811677039.

9. Shipping Damage Disclaimer Policy

At Poonam Dubey Designs, we take utmost care in packaging and dispatching all products to ensure they reach you in good condition. However, once an order has been shipped and handed over to the courier or logistics provider, we do not have control over the handling and transportation process.

Therefore, we do not assume any responsibility or liability for any damage, loss, or deterioration of products that may occur during transit. All risks associated with shipping are transferred to the customer once the order has been dispatched.

For any other questions or clarifications, please reach out to our Customer Care team at info@poonamdubeydesigns.com